Privacy Policy

Types of personal data collected and processed

Browsing data in general

In general, knotsnroses.com collects the personal data of users visiting and consulting the website, the so-called browsing data. The technological platform by means of which the website is made available to the user, in fact automatically records certain browsing data – the transmission of which is implicit in the use of Internet communications protocols – such as, for example, the name of the Internet access provider, the source website, the pages visited, the date and duration of each visit, etc. Such information permits access to the website and the use of certain services, and this information may be utilized in an anonymous and aggregated form for statistical purposes and in order to verify the correct functioning of the website. knotsnroses.com does not collect such data in order to associate them with other information about users, and subsequently to identify such users.

Personal data provided in context of comments on products and requests via a contact form

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

We keep contact form submissions for an undefined period of time for customer service purposes, but do not use the information submitted through them for marketing purposes.

Personal data provided in context of orders (WooCommerce)

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Cookies

Information relating to the cookies used on this site can be found in our Cookie Policy.

Persons involved in the processing

The user’s personal data are processed by computer, mainly by electronic and automated means and, limited to particular operations, by paper. In accordance with the GDPR, specific security measures are observed to prevent data loss, unlawful or improper use, and unauthorized access.

Personal data in context of the ordering process can only be accessed by the administrator of this site and the shop manager, this comprises, order information like what was purchased, when it was purchased and where it should be sent, and customer information like your name, email address, and billing and shipping information.

How long we retain your data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

By contacting the company via e-mail at the address: contact@maidasch.com, the user may request the company for access to the data concerning him/her, for their erasure, rectification of inaccurate data, integration of incomplete data, restriction of processing in the cases provided for in Article 18 of the GDPR, as well as object to processing in cases of legitimate interest of the company.

Furthermore, where processing is based on consent or contract and is carried out by automated means, the user has the right to receive his personal data in a structured, commonly used and machine-readable format and, if technically feasible, to transmit them to another controller without hindrance.

The user has the right to withdraw at any time his/her consent for marketing and/or profiling purposes, as well as to object to the processing of data for marketing purposes, including profiling related to direct marketing. This is without prejudice to the possibility that the user prefers to be contacted for the above purposes exclusively through traditional means, to object to the receipt of communications through automated means only.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

How we protect your data

Still to come.

About us

Our website address is: https://maidasch.com. Information regarding the site owner can be found in the Impressum – Legal Notice.